![]() ![]() The only thing that fixed it for me was allowing "Creo 2.0 from PTC" through the windows firewall. If you call Technical Support about this problem, report error 0x0000000b." I've also gotten variations of this error message before, usually with a different error code. I was getting the error message "Creo Parametric is shutting down because it could not run the Quality Agent, which is required in this edition. I got Creo 2.0 M130 to work on my Windows 10 computer. It seems like many people were having the same problem over different versions and builds of Creo, over the last few years. I've been on many forms and nothing worked, and it seemed like most of the forms did not actually provide a solution or were unanswered. Again resolved with a uninstallation/fresh installation and again all is great! When renewing the license the license update option did not take correctly and produced the error and closure situation. Since doing this Creo has run without any problem until the annual license expired. I fixed it by uninstalling Creo fully from my computer and the carried out a fresh install, ensuring Quality Agent WAS selected for insallation and PERMITED through the internet fire walls in order for it to comunicate with, I assume, PTC. It seems that Creo will only run with Quality Agent installed and permited internet access. In my case when installing Creo I had unchecked the Quality Agent box thus blocking its installation. Adam, Tim and Dimitri were helpful in trying to solve the problem.įirstly make sure you are installing the software as administrator and running it for the first time. I had a similar problem with Quality Agent. ![]()
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